Questions, answered

A single platform for planning, building, launching and measuring digital advertising. You add what you sell, choose what a campaign is for, and markXpand researches your market, recommends channels, splits the budget, writes the copy, generates the creative and launches to every connected ad account from one approval.

Small and mid-sized businesses running their own advertising, small marketing teams covering several channels at once, and agencies handling multiple brands from one account. You do not need an ads team to operate it.

Most of it is waiting on the AI, not on you. Adding a product and a brief takes a few minutes; research, channel selection, budget split and content generation run in the background from there.

No. The platform proposes the channels, the budget, the targeting and the copy, and says in plain language why. If you do have experience, every figure and every line is editable before anything launches.

Yes. markXpand builds and launches campaigns into your accounts, so the spend, the data and the history stay yours. You connect each account once from the platform connections screen and the authorisation persists.

Nine: Google Ads, Google Shopping, Meta (Facebook), Instagram, YouTube, LinkedIn, TikTok, Email and WhatsApp. Google and Meta launch through their official APIs; Email goes out over SendGrid and WhatsApp over Twilio.

From the connections screen inside the platform: you sign in to the network once and grant markXpand permission to create and manage campaigns. We never ask for your password — the connection is made through the network's own sign-in.

Yes, and that is the whole point. One campaign, one brief, one budget split across the channels the AI recommends — then each channel gets the sizes, copy and settings it actually needs, and the whole set launches from a single approval.

Yes, from the same screen you connected it on, without writing to us. Disconnecting ends our access to the account; campaigns that already launched stay in your ad account, under your control.

Yes. You link a Merchant Center account and markXpand uses your product feed for Shopping campaigns, re-syncing it when the campaign's settings change.

It is generated against your brief, your brand profile and each network's own rules — character limits, asset counts, safe areas — and it is a starting point, not a final answer. Every headline, description and image is editable, regenerable and replaceable before launch.

Everywhere. Drop a recommended channel or add one it did not pick, move any budget figure, rewrite or regenerate any headline, description or image, and edit the audience it drafted. Nothing it proposes is locked.

Yes. Images are generated at each channel's own aspect ratio and placement, with text overlays laid out to stay readable inside the safe area. You can also upload your own images and clips and use those instead.

It reads your website, your products and your brand profile and writes from those. The more you fill in on the brand profile and the campaign brief, the closer the output lands to how you actually sound.

Yes. The platform runs in English and Arabic including full right-to-left layout, and campaign content can be generated in either language for GCC audiences.

Before a single word is written, markXpand researches your market, your competitors and the messages they are running publicly, and uses that to shape the channel recommendation and the angles. You read what it found and decide for yourself.

markXpand proposes the split from your objective, your market and the recommended channels, and shows it as plain figures. You move any of them before continuing.

No. A campaign cannot launch until an owner approves it, and a rejection carries a written comment the creator can act on and resubmit.

The campaign is created inside your own ad account and every ad reaches the network paused. Nothing spends until a person turns it on.

Yes. The campaign lives in your ad account and can be paused, edited or ended from markXpand or from the network itself. Deleting from markXpand tells the network too, so you are never left with an orphaned campaign quietly spending.

markXpand reads your live results daily and writes the next move against your own numbers — shift budget to the placement converting cheaper, promote the headline carrying the higher CTR, cut the geography that never converts. Each one is a recommendation you apply or ignore. It does not move your money on its own.

Spend, impressions, reach, clicks, conversions and average CPC, per channel and for the campaign as a whole, over a combined spend, clicks and conversions chart — with written notes beside them explaining what the movement means.

Yes. Create your first 3 campaigns completely free — no credit card required. Build one end to end with your own product before you ever subscribe.

Plans are billed monthly in AED and cover the platform — AI strategy, copy, images, video and one-click launching across every channel. Current figures are on the pricing page.

No — ad spend is separate from your subscription. Your budget is funded through your own connected ad accounts and goes to the networks directly. markXpand charges a commission on your ad spend for planning, launching and continuously optimizing your campaigns.

Each plan includes a monthly pool of campaigns, AI videos and AI images. Those limits are shared across every brand on your account and reset at the start of each billing month.

Yes, at any time. If you cancel you keep access until the end of the current billing period. There are no long-term contracts and no lock-in.

All major credit and debit cards, processed securely through Stripe. Prices are shown in AED.

Yes. Every plan supports multiple brands and team seats, and the allowance rises with the plan. The exact numbers sit beside each plan on the pricing page.

Yes. Your campaigns, connected accounts and customer data are encrypted and never sold. You stay in control and can disconnect any platform at any time.

markXpand's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Yes. Ask at any time and we delete your account and the data attached to it. Write to info@markxpand.com — the full detail is in the Privacy Policy.

Usually within a few hours. We are available 24/7 — every day of the week, day and night — so it makes no difference whether you write on a Tuesday afternoon or at midnight on a Friday.

Yes. A demo is a 30-minute session where we build a real campaign against your own product rather than a sandbox account.